If you run Easy Digital Downloads store, you should have
affordable Helpdesk for the customer support. It allows you to see
the whole profile of your customer and answer to tickets right from
the admin area of your WP website.
With the Easy Digital Downloads Helpdesk, supporting customers
becomes much easier. On the ticket page, you can see the
customerâ€™s information with tags, contacts.
The bundle consists of Catchers Helpdesk and Easy Digital
Downloads Integration Add-on. Your customers can open new ticket
right from the Purchase history page â€“ Support
tab. If you choose concrete order â€“ ticket will
be linked to the certain order. Every single ticket will be linked
to its order. Your EDD customer, just visit purchase history page,
find the order having a problem with, and click the
â€œOpen Ticketâ€ button. The pop -up
ticket form will be opened.
Lifetime value, orders, products Customer lifetime value can be
defined as the dollar value of a customer relationship, based on
the present value of the orders future cash flows from the customer
relationship. Customer lifetime value accounts as the sum of all
orders from a certain customer.
potential clients can reach you via email or by using the contact
form. You can respond to emails and your customers will receive
immediate replies. Catchers Helpdesk will poll an external
POP3/IMAP account on a regular basis, retrieve email messages and
convert them to tickets.
Each customer can click to a ticket number from e-mail
message and go to the front end and see all current and previous
tickets. The whole picture of ticket will be available on this
page, as well as on email app.
Front end for